Your privacy is as important to us as providing you with a lovely experience on Tribe. We believe in being transparent about how we collect, use, and protect your data, so you can feel confident and secure when interacting and using our website, mobile application, and associated community-building features (“Tribe”).This Privacy Policy explains what kind of data we collect, how we use it, and the steps we take to keep it safe. Whether you’re signing up to create and grow a community (an “Admin”), joining to participate in a community as a member (a “Member”), or just browsing through our website or app features (a visitor), we want you to know that your privacy is always our priority.
It is important that you read this Privacy Policy and consent to it before using Tribe. By using Tribe, we assume that you have read this Privacy Policy and agree to it. If you do not agree to any portion, we are sorry but your only option is to stop using Tribe.
The Data We Collect And How
Depending on the features you use on Tribe, we may collect the below categories of data from you:
Registration Data: To create a community or become a member of a community, you must create an account and provide us with identifying information such as your name and email address. You may provide us with additional data in your profile. This may include your photo, alias, bio, location, time zone, and social links.
If you create an account using the Google or Apple sign-up features, you automatically permit us to obtain your data from the applicable service subject to your privacy settings. The data we may obtain may include the photo, email address, and name you use on the applicable service.
Contact Data: We collect any data that allows us to communicate with you – specifically your email address and/or phone number. You may provide us with your contact data when you create an account, contact us, or as part of your payment data.
Content Data: We may collect any personal data included in any content you provide on Tribe. This may include your photos, comments, articles, audio, and videos you upload, import, type, or share in communities and similar public portions of our website and app. Please be aware that we have no control over the data you share publicly. Please be cautious!
Payment Data: To process payments on Tribe – including Admin monthly subscriptions and Member community payments – we require payment method data specifically your card numbers, expiry date, provider, CVV, billing address, and contact data.
Transaction Data: As part of the payment data collected, our third-party payment processor, Stripe, may automatically provide us with information about transactions on Tribe. The information may include the amount you paid, currency, service/product paid for, time and date, and any order or invoice number.
Device, Usage, and Analytics Data: We use cookies, beacons, pixels, and similar analytics technologies and tools to automatically collect certain properties about the device you access Tribe with (this may include the device IP Address, geolocation, OS, browser type, and version), referring URL, pages and features accessed, analytics and performance, errors encountered. We do this automatically when you access our website and app or interact with some pages, features, and content.
Most of the data under this category cannot be used to identify a specific individual, and in most cases, we make sure they are anonymized. In some locations, however, some of the data may be regarded as personal data.
How We Collect The Above Data
As already highlighted above, we may collect data in different ways:
The data you provide: You may willingly provide us with some of the data above (for example, the data you submit when you create an account, submit payment method date, contact us, and provide user content). Please note that you have a choice to decide not to provide us with any data. However, providing you with features on Tribe may become impossible without your data.
The data we collect automatically: We collect your device properties, usage, and analytics data automatically when you access our website or app or interact with some of the Tribe features. Please see the Cookie Policy below to learn what cookies and similar tracking technologies are and what we use them for.
The data provided to us by third parties: Some of the third parties we use to provide Tribe (such as Google, Apple, Stripe, and Hotjar) may provide us with some data. For example, Stripe may provide us with transaction data, Google or Apple may provide us with your data if you authenticate using their plugins, and our analytics partners may provide us with usage and analytics data..
Legal Bases For Collecting Your Data
We are required by the Federal Act on Data Protection (“FADP”), General Data Protection Regulation (“GDPR”), and other applicable laws to give you legal reasons or bases for the collection of your data. We rely on the following legal bases or reasons when we collect your data:
Consent: In certain situations, we will ask for your consent before processing your personal data. For example, when you sign up for marketing communications or personalized services, we rely on your consent. Where we process your data based on consent, you have the right to withdraw your consent at any time.
Performance of a contract: When you sign up for Tribe or participate in our community, we process your personal data to fulfill our contract with you. This includes managing your account, providing customer support, and delivering the services you expect.
Legitimate Interests: Sometimes, we process your data to pursue our legitimate interests, as long as these interests do not override your rights and freedoms. For example, we may use your data to improve Tribe, ensure website security, or prevent fraudulent activities.
Legal obligation: In some cases, we may be required to use your personal data to comply with a legal obligation. This could include obligations under tax laws, anti-fraud regulations, or other legal requirements.
How We Use Your Data
We collect some data to make your experience with Tribe as smooth and enjoyable as possible and at the same time observe our legal obligations. Here is a quick overview of how we use your data:
To provide the Tribe features: We use your data to help you get the most out of Tribe. Whether it is managing your account, offering community features, or delivering courses, we rely on your data to keep everything running smoothly.
To improve your experience: We want Tribe to be the best it can be for you. By understanding how you use our website and app, we can make improvements, add features, and offer recommendations that are tailored to your needs.
To authenticate and verify you: For security purposes, we tend to authenticate and verify everyone who requests to create an account with us. This is why we collect your email address upon registration. To make the processes seamless, we provide third-party authentication methods using the Google and Apple sign-up features.
To communicate with you: From important updates about your account to tips on how to get the most from Tribe, we use your contact information to keep you in the loop. Not to worry, we only send essential messages regarding your account, your enquiries, and updates from us. Also, you have options to limit the kind of communications we send to you. The Notifications section of your account settings gives you this control.
To process payments: We collect payment data to process Admins’ monthly subscriptions and any community subscriptions and purchases from Members of a community. Stripe handles all payments on our behalf. When you input your payment data, it gets transferred to them directly. Please read their privacy policy to know how they handle your payment data.
To market to you: Where you have consented, we may use your email address to send you marketing emails. We may also use the anonymous, usage, and analytics data to target you with our adverts on third-party advertising sites and networks.
For security and legal reasons: Your safety is our priority. We use your data to help keep Tribe secure, prevent misuse, and comply with any legal requirements. For example, we use your email address and phone number to notify you of any suspicious attempts to your account. We also collect transaction data to comply with our record-keeping and tax laws.
To personalize content and offers: We might use personal data to suggest relevant courses, community events, or special offers to Members based on their interests. This way, Members always see what matters most to them.
For analytics and insights: We analyze trends and user behavior (in a way that is totally anonymous) to help us understand how people use Tribe. This helps us improve Tribe and grow our community.
The Disclosure Of Your Data
We respect your privacy and are committed to being transparent about who we may share your data with. Here is when and how we might disclose your data, whether you are an Admin or a Member of a community.
Information about users available publicly: Admins have certain data available publicly. This may include any personal data connected to your posts, community, and courses. Likewise, Members’ data may be available publicly when they post any content on Tribe – specifically comments and other content included in their interaction with a community post.
Information about community Members shared with the Admin: If you are a Member of a community, certain data may be shared with the Admin to provide their services to you. This may include your name, email address, and engagement within the community, such as posts, comments, or participation in courses and events. This data helps Admins manage and foster their communities. We are not responsible for how Admins use the data they have about you.
Information about Admins shared with Members: Some data belonging to an Admin (such as their name, photo, and profile information) may be visible to Members of the community to facilitate interaction, coaching, or collaboration. Your content, posts, and any community-related information you share will also be visible to Members, depending on the privacy settings you have chosen.
Information shared with third-party service providers: We work with trusted third-party service providers to run Tribe, including hosting our website, gathering analytics, marketing our services, securing our website and app, authenticating users, and processing payments. These third-party service providers may access relevant data about you only as necessary to provide their services and are required to maintain strict confidentiality. For example, Stripe, our third-party payment processor may require your card data and billing address to charge Admins and Members for subscriptions and purchases.
Information shared in compliance with the law: We may disclose your data if required by law or in response to legal requests (such as subpoenas or court orders). We may also share data when necessary to protect our legal rights or the safety of our users. This may involve sharing data to prevent or investigate illegal activities, fraud, or threats.Information shared in connection with a business transfer transaction: In the event that we undergo a merger, acquisition, or sale of any of our assets, your personal data may be transferred as part of that transaction. Not to worry, we will notify you of any such changes and outline your options.
Information shared in connection with a business transfer transaction: In the event that we undergo a merger, acquisition, or sale of any of our assets, your personal data may be transferred as part of that transaction. Not to worry, we will notify you of any such changes and outline your options.
Notice To Members Of Communities
If you are a Member of a particular community, the Admin or founder of that community may collect and access additional data from you to provide you with their services. In that case, Tribe will only process data about you based on the instructions of the Admin. Our role in that instance will become that of a data processor. The Admin’s processing of the data they collect will be independent on this Privacy Policy. If you need to exercise any privacy rights concerning a specific community, please reach out to the Admin.
Cookies Policy
What are cookies? Cookies (not the ones you eat) are small text files that are stored on your device when you visit a website. They help websites to remember things about your actions to make your experience smoother and more personalized. Cookies do not contain any viruses or any harmful elements – they are 100% safe.
Why do we use cookies? We and some of our third-party service providers may set and use cookies on our website and/or app for the following reasons:
To make our website and/or app function such as with user logins, loading pages faster, recognizing user settings, and securing access.
To remember your preference such as the language you choose and any other settings you have customized.
To improve your experience on our website and app just by monitoring what features you use most and making it better for you.
To display contents that are relevant to your behaviors on Tribe. For example, if a Member searches or saves a specific content, we use that interest to suggest a course or community that is relevant to it.
To gather anonymous analytics about how Admins and Members use Tribe. This helps us to see what works and what needs improvement.
What types of cookies do we set? We and some of our third-party service providers like Google, Meta (Facebook), Apple, Hotjar, LinkedIn, TikTok, and Microsoft may set the following types of cookies on Tribe.
Essential cookies: These are the types of cookies that allow our website and/or app to function properly. They are always on our website and/or app because they are necessary for functionality of basic features.
Performance and analytics cookies: These cookies enable us to understand how Admins and Members use Tribe. They gather usage behavior and interest and errors users encounter.
Functional cookies: These help us to remember your settings and choices. This may include your preferred currency, language, and notifications. They ensure Tribe is customized to you every time you access it.
Targeting and advertising cookies: These cookies are used to show you adverts based on the actions on our website and other online services. These cookies are majorly set by our third-party service providers and are specifically used to market Tribe to you across the internet (for example, if a Member clicks on a course, they may be reminded to take action later).
What other tracking technologies do we use? In addition to cookies, we and our third-party service providers may set tracking technologies like web beacons, pixels, marketing tags, and clear GIFs. These are similar to how cookies work except that they may also be embedded in content, including emails, specific pages, and the website’s HTML or JavaScript.
What third-party tracking tools do we use? We use third-party analytics tools like Google Analytics and Hotjar Heatmap. These tools are embedded with cookies and other tracking technologies (described above) and are used to facilitate our gathering of anonymous analytics data for performance and advertising purposes. They collect tracking data such as your behavior, interest, performance, and device properties (which are mostly anonymous).However, you can opt out of tracking activities from these tools. For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. For Hotjar Heatmap and Analytics, you can see this page or activate the “Do Not Track” feature in your browser. You can also opt out of any tracking activities by simply blocking analytics and advertising cookies in your browser privacy settings (see below).
How do you opt out of cookies tracking? Aside from essential cookies and any other cookies responsible for Tribe’s functionality, you may opt out of cookies. To opt out of cookies, simply navigate to the privacy settings section of your browser and review your preferences. Also, our website and/or app provides you with a cookie consent banner when you first access them. You can use the banner to update your consent at any time.
Marketing Practices
We may use your data to market to you. Our marketing practices that involve your data are as follows:
Email Marketing: We love keeping Tribe users updated with our latest news, promotions, and tips to help grow communities. We only send marketing emails if you have given us your explicit consent. If you have opted in, you will receive valuable content we believe will enhance your experience.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email we send to you or by updating your preference in the Notifications settings of your account. Please note that if you opt out of marketing emails, you will still receive important updates related to your account, such as billing or service notifications.
Interest-Based Advertising: We may engage in interest-based advertising to show you relevant content and offers. This means we may work with advertising networks like Google, Facebook, and LinkedIn to display ads that match your interests based on your browsing behavior across our website and other online platforms.
These networks may use cookies, pixels, and similar technologies to collect information about your online activities. We may also share the anonymous data we have gathered on Tribe with them. They then combine the data and use it to deliver adverts that are more relevant to you across the internet. Not to worry – this does not involve sharing personal data about you, only anonymous data like your browsing preferences.
You can control how your data is used for interest-based advertising. Most advertising networks offer tools to opt out, such as Google Ads Settings, Facebook Ad Preferences, and LinkedIn's Ad Settings. You can also adjust your browser settings to limit cookie use or use third-party tools like the YourAdChoices website to manage your ad preferences across multiple networks. In addition, you can use our cookie consent banner to manage your preferences.
Do Not Track Signals
Do Not Track refers to a browser feature that allows you to transmit a signal to online service providers not to track your online activities when activated. We are required to state if we respond to this signal. Because of the inconsistent use of the Do Not Track among industry participants, we do not respond to Do Not Track signals. You can learn more about Do Not Track signals at https://allboutdnt.com.
How We Safeguard Your Data
We care about the security of the data of all Tribe users. We implement a range of security measures to safeguard your data when you access, submit, or create content on Tribe. We store your data on a secure database with access granted to our employees on a need to know basis. Payment method data is not stored in our database but transferred to Stripe, and they use it only to process your payments.
However, while we take extensive measures to secure your data, please bear in mind that it may not always be enough to address all threats. Also, you play a crucial role in maintaining the security of your account. You are encouraged to choose strong, unique passwords and promptly report any suspicious activity to us.
The International Transfer Of Your Data
Although we operate and primarily process your data from our base of operation in Switzerland and in accordance with the FADP, GDPR, and other applicable laws. This means that when you share your data with us, we handle it in Switzerland and accordance with the FADP and GDPR.
However, because we have third-party service providers from other locations, including outside of Switzerland, the EU, the UK, and nearby locations, we may transfer your data to them in their respective locations and they may process your data in accordance with their laws. Not to worry, we ensure the third-party service providers we use operate with the same strict laws as us.If we transfer data relating to Switzerland, EU, EEA, UK, and similar country citizens, we take appropriate measures required by law to ensure your data is protected. This includes using standard contractual clauses or ensuring the service provider is in a country with “adequacy of protection.”
The Retention Period Of Your Data
We are committed to ensuring that your personal data is kept only as long as necessary for the purposes for which it was collected. Here is how we handle data retention:
Account Data: We retain your account data (such as name, email address, and profile details) for as long as your account is active. If you choose to close your account, we may retain this data for a period of up to 30 days to handle any outstanding transactions or support requests.
Community interactions: Data related to Admin communities and Member interactions (such as posts, comments, and event participation) will be retained as long as the community is active. If a community is deleted or a Member leaves, the data associated with that community may be deleted or may be retained in a non-identifiable format for analytical purposes or historical records.
Billing and transaction records: For billing and transaction purposes, we retain payment data and records provided to us by Stripe for a period required by applicable law to comply with legal and financial regulations.
Marketing Data: If you receive marketing communications from us, we retain your data for as long as you subscribe to these communications. You can unsubscribe at any time, and we will stop sending you marketing emails.
Legal Requirements: We may need to retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements. In such cases, data will be kept for the duration necessary to fulfill these requirements.
User Privacy Rights
All users of Tribe have individual rights regarding how we use personal data. Depending on where you are located and the applicable, you may have the following rights regarding your personal data:
In connection with the California Consumer Privacy Act (“CCPA”), amended by the California Privacy Rights Act (“CPRA”), Admins and Members who use Tribe from California, US, can request to know the categories of data we have collected in the past 12 calendar months, including the categories of sources, the purpose of collection, and third parties we have shared them with. You can reach out to us at info@tribe.de to make this request.
Right to rectification: Users can use the profile editing function in their account area to request that we correct or rectify any inaccurate data we process about them. If any data you wish to rectify does not have an editing feature, please reach out to us info@tribe.de.
Right to erasure (or right to be forgotten): Users can request that we delete personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if they withdraw their consent. You can request the deletion of your data by using the account deletion button in your profile area.
Right to restrict processing: You may request that we limit the processing of your personal data in certain situations, such as while we verify the accuracy of your data or handle an objection to processing.
Right to data portability: Where applicable, users can request that we provide a copy of the personal data we have about them in a structured, commonly used, and machine-readable format, or request that we transfer this data to another service provider or online environment where technically feasible.
Right to object: In certain cases, such as direct marketing or processing based on our legitimate interests, you have the right to object to the processing of your personal data.
Right to withdraw consent: As already highlighted, if we process your data because you have given your consent, you have the right to withdraw your consent at any time (for example, you can unsubscribe from marketing emails and cookies at any time).
Right to opt out of sale: We do not engage in practices regarded as the sale of personal data for monetary consideration. However, some location laws regard the sharing of analytics, usage, and preference data with third-party advertising networks and partners as a sale of data for advertising purposes. You can always opt out of this sharing by using our cookie consent banner or blocking cookies. If you are a user from the state of Nevada, US, you can opt out of any future sale of your data by reaching out to us at info@tribe.de.
Right to lodge a complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority, such as the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or your local data protection authority within.Exercising your rights:We may need to verify your identity before processing your request to ensure the security of your personal data. Requests will be handled within the timeframe specified by applicable laws.
Exercising your rights:
We may need to verify your identity before processing your request to ensure the security of your personal data. Requests will be handled within the timeframe specified by applicable laws.
Our Policy About Children
Although we do not collect date of birth or age-related data, we do not knowingly collect personal data from individuals under 16 years of age or the legal age of consent in your location. You may only use Tribe and provide us with data if you are below the allowed age of consent if you demonstrate verifiable consent from at least a parent or legal guardian. If we find out you are a child using Tribe, we will take steps to delete your data from our database without any liability.
If you are a parent who believes their child has provided us with personal data, you can reach out to us at info@tribe.de to have it deleted.
Third-Party Links
Tribe may contain links and content that are from third-party websites, apps, and services. This may include social links, third-party adverts, and similar content that are not under our control. Such links and content are not governed by this Privacy Policy – they are on Tribe for reference and convenience purposes. Please ensure you review the privacy policies of the providers of the link and content on their websites.
Changes To Privacy Policy
Due to changes in applicable privacy laws and upgrades to Tribe and our practices, we may update and change some portions of this Privacy Policy to reflect such changes. We may notify you of such changes via a notice on Tribe or your email address. Nevertheless, you should review this page frequently to be updated about changes to our practices. Your continued use of Tribe after any changes to this Privacy Policy represents that you agree with the changes made.
Who We Are And How To Reach Us
We are Reachgoals AG, based in the beautiful town of Schiers, Switzerland. The handling of your data is our responsibility. You can find us through the following company information:
Reachgoals AG
Dorfstrasse 72
7220 Schiers
Switzerland
CH-350.3.014.010-6
If you ever have any questions, enquiries, issues, complaints, or concerns regarding this Privacy Policy or specific situations about your data, you can get in touch with us through our dedicated Data Protection Officer, {Fabian Baikhardt}, at {info@reachgoals.com}. For any general enquiries, you can message us at {info@tribe.de} instead.
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